I tried to buy their coupons using the website, it said my card payment failed. Having checked with my credit card company the money has in fact been taken twice. I dont have my coupons and every time I call the spa and raise the issue they simply hang up!! Dear Customer, Our call center is usually most busy during this time of year, we encourage you in the future to book appointments or make reservations online.
You have the option to e-mail us or go directly with our website to book appointments. Again, we do apologize for your experience and hope to better your stay the next time around. Thank you. Overall we enjoyed the experience but there were some issues that warrant mentioning.
2. You don't have to be nude... most of the time
Upon checking in, everyone was sent to the same locker alcove, making it unnecessarily crowded. While at the indoor pool, we observed more than one staff member ignore the errant set of false eyelashes that was lying on the deck, right in front of the steps. It was gross. The showers were not well lit, nor were they all working.
There was only one functional hairdryer. This combination makes one wonder about the overall cleanliness of the facility. Having said that, we greatly enjoyed the variety of saunas, particularly the igloo one.
Dear Customer, We appreciate your feedback and plan on working harder to solve this major issue. We strive to make each one of our customers favorable and happy returning customers. Thank you for your understanding. The place was absolutely nice and enjoyable, but in the main pool there was a couple having sexual intercourse making believe they were dancing to the music so my friends and I left.
It's sad because we were celebrating a Birthday. Customer service - I am solely hurt to say this but this is true and accurate. When I first went to the mens lounge to get the towels and robes.
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This short old Hispanic dude had the evil attitude known to man. He was extremely rude and hate his job. He gave me a towel with blood in it, 1st mistake. So when I ask him for another towel he had an attitude and snatched the towel off my hands and throw the towel at me like I was an animal.
Very very unprofessional and very disrespectful. I felt very uncomfortable and unwelcomed. All this in the mens locker room.
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And lastly what really made me so pissed u really don't want to come back is that I was accused of stealing and doing other crazy things which I do not want to say on here. People like his kind is not welcomed. Well I get it society paint us black people like we ate less important but I would not waste me paying hard working money to a place that hire bigots like that short old Spanish dude that was the locker attendant He works the hours 9am to 1pm today I wish people like him don't ever exist but unfortunately they do and i can't do a damn thing about it.
So to the management of premier 57 I was uncomfortable saying it around him but he was being a bigot in your business. Which makes premair 57 look horrible from the inside out. Dear Customer, We do sincerely apologize for your experience I wanted to update you before the weekend about the status of your issue.
Your request is in progress and is being worked on by our team. We're prioritizing your request, and I will make sure this issue is resolved over the weekend. Thanks for your patience! Take care - Management. Awful place, So tacky. More like a night club than a spa. Pictures of the spa are very misleading. Nice location, 57th street is where luxury stores and art galleries are located, but at that "spa" you'll feel transported to the Bronx. I'm reading the past review's and I must have lucked out or they changed a few things, because I had a great experience Premier 57 today!
I arrived about 11am by choice I hadn't read any reviews as yet. Yes I had a Groupon that was going to expire soon so I used it today. Yes the Groupon is only good mon-thur I'm on Vaca all summer so I was good with that.
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