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Some of the cookies we use may be more persistent in nature. These persistent cookies may not be deleted when other cookies are deleted. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most cookies altogether.

Please note that if cookies are disabled or removed, not all features of our sites will operate as intended. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. Privacy Shield as a mechanism for enabling the transfer of personal data from the EU to U.

We encourage you to contact us if this Privacy Policy does not answer any questions you may have that are not answered below. This Privacy Policy applies to our websites hosted in Europe and to our websites hosted in the United States to the extent that they are visited by individuals residing in the European Union or elsewhere in the European Economic Area or in Switzerland collectively, " European Residents ".

This policy also applies to our fashion marketing and sales activities as well as other communications with European Residents, including persons who visit our Forever 21 stores in Europe. This Privacy Policy protects consumers and job candidates providing information through our websites, stores or other communication channels and is not designed to protect business data.

Websites that are owned and operated by Forever 21 may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties. We understand the importance that our customers place on privacy and have designed this Privacy Policy to describe our information-gathering and dissemination practices. If you do not consent to this Privacy Policy, you may not use this Site.

This Privacy Policy went into effect on the date noted above. Please note that we reserve the right to review and update this Privacy Policy from time to time. If we make any material changes to the Privacy Policy, we will notify you by means of a general notice on the Sites prior to the change taking effect. If you use a Site after the updated Privacy Policy becomes effective, you will be deemed to have agreed to the amended Privacy Policy. Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to indentify you " Personal Information " :.

We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:.

When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter. During your purchase, we may collect the following information that allows us to process your transaction:. When you apply for a job with us, we may collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

Passively Collected Information. We may also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information. Information Collected From Our Partners We may partner with our third party resellers to receive information about you, such as name and contact information.

We and our service providers use cookies, beacons, embedded scripts and local shared objects in connection with the Sites. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For more information about how we use cookies, please see our Cookies Policy.

We currently do not respond to browser "Do Not Track" signals. Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies and local stored objects as described above to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising.

No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool or if located in the European Union click here. If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here.

Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Third-Party Analytics: We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above.

We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:.

You may request address any of your individual rights listed below by emailing our Customer Support at eucustomerservice forever21inc. We will respond to your requests regarding your individual rights within 30 days. We may need to verify your identity before granting access to personal Information in our custody or control. Please see above regarding our retention policy. Any further questions can be sent to DPO forever We may share your Personal Information with third parties as described in this Privacy Policy or otherwise with your permission.

We reserve the right to transfer data, including aggregate and de-identified data derived from Personal Information, for lawful purposes in our discretion. Email Marketing. Direct Mail. Service-Related Announcements. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Links to Other Websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

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Blogs and Public Features of the Sites. Some of our Sites offer publicly accessible blogs, community forums, or public comments sections. You should be aware that any Personal Information you submit there can be read and collected by other users of these forums and could be used to send you unsolicited messages and for other purposes. Our blog and comments section of our site is managed by a third party application that may require you to register to post a comment.

We do not have access or control of the information posted to the blog. You will need to contact or log into the third party application if you want the Personal Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy. Social Media Widgets. Our Sites may include social media features, such as the Facebook Like button and widgets such as the share this button or interactive mini-programs that run on our Sites.

These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them. We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction.

However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number on our order forms or login credentials such as username and password on our platform login, we encrypt the transmission of that information.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs.

We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites. Disputes, Agreement to Arbitrate, and Choice of Law. By using the Sites, you and Forever 21 agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it "Dispute" , both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

If a dispute cannot be resolved with Forever 21 directly, Forever 21 will cooperate, for purposes of the EU-U. Please contact us at DPO forever With regard to personal data transferred under the Swiss-U. Privacy Shield, Forever 21 will cooperate with the Swiss Federal Data Protection and Information Commissioner for the resolution of such unresolved complaints. As explained below, a binding arbitration option may be used to address residual complaints not resolved by any other means. Both you and Forever 21 agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party.

Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

Trademark Notice. Contacting Us. Privacy Shield, please feel free to contact us at privacy forever Please note that your access to and use of the Site, including making a purchase, is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. By accessing or using the Site you agree to be bound by these Terms.

If you disagree with any part of the Terms then you should discontinue access or use of the Site. The Site not intended for users under the Minimum Age. You hereby affirmatively represent that a you are at least the Minimum Age in the applicable country; b you have the consent of your parent s to use the Site if you are under 18 years of age; c you have all the applicable rights and authority to grant Forever 21 the rights granted in these Terms; and d you have read, understood, and agree to be bound by these Terms.

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If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of these Terms, you may not use the Site. You are expressly prohibited from using any Content without the express written consent of Forever 21 or its licensors.

Permission is granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. Any permission granted under these Terms terminates automatically without further notice if you breach any of the above terms. We may change, move or delete portions of, or may add to, our Site from time to time. If we make material changes to the Terms, we will notify you by email or through a message posted on the Site.

Your continued use of our Site following any such change constitutes your agreement and affirmative acceptance to follow and be bound by the modified Terms. If you do not agree to, or cannot comply with, the Terms as modified, you must stop using the Site. In certain circumstances Forever 21 may also share your contribution with trusted third parties. You are also granting us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license but not the obligation to use your name, likeness, personality, voice, or any other materials or information you provide to Forever 21 in connection with your content.

Forever 21 is not and shall not be under any obligation 1 to maintain any User Content in confidence; 2 to pay you any compensation for any User Content; 3 to credit or acknowledge you for User Content; or 4 to respond to any User Content. You understand and agree that it is your obligation to make sure the User Content you submit to the Site must not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right s.

For example, and without limitation, you may not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the Site or other websites such as Facebook or Instagram that may interact with this Site. You are and shall remain solely responsible for any User Content you submit on the Site. We advise that you never reveal any personal information about yourself or anyone else telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified.

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If you do not want to grant Forever 21 the permission set out above on these terms, please do not submit User Content. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Forever 21 or may in some cases be a third party. Where a contract is made with a third party Forever 21 is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.

A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. Unfortunately orders cannot be amended once they have been placed. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. If we do not or cannot accept an order placed by you, for any reason, we will notify you.

Once you receive the dispatch confirmation email, a contract is formed between you and us in relation to the product or products set out in the email and payment will be taken. No product will be shipped until payment has been made in full. The dispatch confirmation email will contain: Details of your order; Anticipated delivery date for your order or orders if shipped separately ; Information regarding your right to cancel the contract formed with us.

Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting Customer Services by email at eucustomerservice forever21inc. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Please see our Shipping Information Notice for further information. Any errors are wholly unintentional and we apologize if erroneous information is reflected in product prices, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice including after you have submitted your order. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

If you are not completely satisfied with your Forever That means once an item is gone, it may be gone for good and not appear on the Site again. When an item featured on our Site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. In some cases, merchandise displayed for sale at the Site may not be available in Forever 21 stores.

If you have ordered a product that is unavailable, we will inform you as soon as possible by email and, if applicable, give you an estimated date of when the product is due to be back in stock and available for dispatch to you. The prices displayed at the Site are quoted in euros and are valid and effective only in the EU. The cost of foreign products and services may fluctuate.

All prices advertised are subject to such changes. Please see Shipping Information for delivery costs by destination and item type. In some cases, Forever 21 stores may also have different prices or promotional events at different times. Sale prices on the Site are Internet-only specials and do not reflect the pricing of Forever 21 stores. We are unable to change the delivery addresses for parcels once the order has been placed.

Please note that any changes you make to your account after placing an order will not take effect immediately and won't apply to orders already placed. We aim to deliver your ordered products by the estimated date set out in the dispatch confirmation email, or, if no date is given, at the latest within 30 days of the date of the dispatch confirmation email. In the event that your delivery is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date. Ownership of and risk in the products you have ordered will pass to you at the time they are delivered to you.

For example, unless expressly permitted for a particular promotional code, you cannot use a student discount in combination with another promotional code. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you. You will cooperate as fully required by Forever 21 in the defense of any claim. Forever 21 reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of Forever For any action at law or in equity relating to the arbitration provision of these Terms and Conditions, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in the English Courts.

If any provision of these Terms and Conditions is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provisions. Forever 21's failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right. No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition.

Forever 21 reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Forever You may terminate the Terms at any time. Upon any termination of the Terms by either you or Forever 21, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this these Terms or otherwise.

All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. Forever 21 disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorisation of Forever 21, except as necessary to accurately identify the products or services of Forever Forever 21 Terms and Conditions Effective February 24, This Returns and Exchanges Policy applies to all purchases made through the website Forever All Forever 21 purchases may only be returned to stores within the original country of purchase.

Please contact your local store for any store-specific return policy information. Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents if applicable.

Cosmetics may be returned if gently used, with the original packaging, and with the original receipt. All other returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Your package includes an order invoice, return form, customs documents if applicable , and a pre-printed merchandise return label. Refunds will be issued in the original form of payment. Please allow weeks from the return ship date for your account to be credited, and billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item s and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow billing cycles for the credit to appear on your statement.

Should you receive damaged, defective, or the wrong item s , please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form.

In addition, please specify the damage, defect, or wrong item s on the return form. If you would like a replacement of the item s , please write Exchange on the return form in the notes section.

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We will gladly send out a replacement of the original item s purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item s plus any original shipping charge paid by you.

Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf.

Neither you nor Forever 21 will participate in a class action or class-wide arbitration for any claims covered by this agreement.

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You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Forever 21 is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty days of filing the case, then either Forever 21 or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services.


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Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use. If you do so, neither you nor Forever 21 can require the other to participate in an arbitration proceeding. To opt out, you must notify Forever 21 in writing within 30 days of the date that you first became subject to this arbitration provision.

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You must use this address to opt out:. You must include your name and residence address, the email address you use for your Forever 21 account if any , and a clear statement that you want to opt out of this arbitration agreement. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void.

This arbitration agreement will survive the termination of your relationship with Forever For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in a state or federal court located in Los Angeles, California, and to submit to the personal jurisdiction of the courts located in Los Angeles County for the purpose of litigating all such disputes. If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions.

Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. For further assistance, contact us at for U. You can also contact us through our customer service portal. Maximum items allowed.

Maximum 40 items allowed. Track Order. Gift Cards. Find Store. Blogger Faves. Best Sellers. Special Prices. Back to School. Multibuy Offers. Premium Collection. Statement Jewellery. The Summer Sandal Edit. Summer Vibing. Hello Welcome back! Enter email address Join. Deal Return any item for free at Forever This offer will expire in 3 days.

Today, there are more than locations around the world. The style at Forever 21 has evolved over the years and continues to include some of the hottest options around. At Forever 21, you will have the opportunity to shop for the trendiest and most authentic clothes and other fashion items at reasonable prices. You will also have the opportunity to enjoy incredible discounts on your favorite outfits thanks to the promotions that are carried out on a regular basis.

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    Free Delivery At Forever 21, you don't have to pay an arm and a leg for for delivery. Forever 21 Student Discount Students at universities around the UK can take advantage of a special student discount at the Forever 21! Who says living on a tight budget is impossible? This can be done directly through the Forever 21 website. Forever 21 Gift Cards Do you know someone who loves fashion but is hard to shop for?

    Let them choose for themselves with a Forever 21 gift voucher. The vouchers can either be ordered in physical form or as an E-gift certificate, and you can get it simply and securely on the Forever 21 website. And to give it an extra personal touch, you can choose from dozens of designs and, if you opt for an e-gift, even add a heartfelt message. All the Accessories You Need You will also find a variety of accessories for sale at the Forever 21 website. Complete for your outfit by shopping their collection of bags, jewellery, hats, hair accessories, scarves, sunglasses, and many more.

    And if you feel uninspired, check out their best sellers, Premium Collection, and statement jewellery to get an idea of what's possible. Search By Editions You can also search for products on the website based on the collections or editions that are available.