Blanca V. I was so happy with the time I was so happy with the time I was going to go out of state I my time was so tied I had no time to be waiting and the 3 employees took my problem away It took no more than 20 minuets to do the work. Brian P. I come to this location regularly.
The staff are always friendly and efficient. Nykki H. I would return for except I would return for exceptional service from them! Erica R. Everyone is always helpful. Navy Chief. I live farther than this store but love the way they help you and you understand what thney say. I brought my friend with me and I brought my friend with me and she was suprised what great service I got there.
My battery died at the Stater Bros parking lot across the street from your store. I called and the manager came over to me to gi I called and the manager came over to me to give my car a jump start and I was able to drive right over and have my battery replaced immediately. Excellent customer service. Tom H. As a former automotive service advisor with Chrysler, I was totally impressed with your service. From start to finish fast and e From start to finish fast and efficient and affordably priced.
Thanks so much! Cheryl E. The people were very friendly and explained everything clearly. Even though they pointed out some issues I should take care of i Even though they pointed out some issues I should take care of in the near future, I felt no pressure. Regina C. The three gentlemen that I dealt with had the utmost in great customer service: ie eye contact, smiles, senior discount.
I norma I normally use Jiffy Lube near my home. Plus I will recommend. The woman that helped us was very knowledgeable, kind, and helpful. Didn't feel pressured into anything. I usually go to this Valvoline even though it is not the closest one to my house because they are always friendly and do a great I usually go to this Valvoline even though it is not the closest one to my house because they are always friendly and do a great job.
I did go to another Valvoline the time before and they couldn't get my air filter back on correctly for the longest time. At this past service, the air filter was changed and the technician had no trouble putting the entire unit back into place! I felt very reassured that my car would not "sputter" and drop RPM when I left because it hadn't been put back on correctly. Derrick R. Employees were very friendly and quick. A slight problem with oil drain plug but the Asst.
Manager solved the problem right away Manager solved the problem right away. I like the drive through option for people in a hurry. I will go to this location again. Cory C. I usually take my car to the dealer for service its never been seen by anyone else since I bought it brand new. This particul This particular day I was in a hurry and decided to take my car to Valvoline.
They even cleaned the leaves out of my engine area where my wind shield wipers are.
They also showed me where my carbon filter is and showed me how dirty my engine filter is. And they said if I bring the filters back my husband gets a discount from his work they will put them on for free, that's cool. They went above and beyond my expectations of a drive thru oil change place. I am so sorry I didn't catch the gentlemen's names that helped me but they were awesome.
Very well trained and very kind. It is very warm for them in the garage on a hot day I felt bad for them. The company might want to look into a solution for that. Other than that, I will return. Kaden S. I enjoyed my experience with the oil changed being done. No complaints. Done in a timely manner and folks were nice and friendly Done in a timely manner and folks were nice and friendly.
Ellie H. The man who did my paperwork was so friendly and chatty. It made the time go quickly. He made me aware of things but never press He made me aware of things but never pressured me. The young woman who worked on my car was phenomenal. Professional but friendly. It was true teamwork. Robert in San Pedro. Employees were impecable!!! Steve K. The technicians did a great job and had customer service skills.
Darla E. The associates Were very friendly and very helpful no pressure I would likely go back for my next oil change. Very satisfied customer. Expert staff and personal attention to my car needs. Happy Camper. The experience was what customer service should; you are a model of an art that seems to be lost on profit over service. Thank y Thank you for staying the course I appreciate it and will return with all of my vehicles! Quick, courteous, thorough. Tech took the time to explain my AC issues. Dave A. Jason then performed the service and informed me exactly what my ac free-ons pressure was at and what its supposed to be at in the manual!
Manager was very welcoming, great service.
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Regina M. Satisfied with the visit but it was so hot in the shop and felt very bad for the employees that did not even have a fan in the s Satisfied with the visit but it was so hot in the shop and felt very bad for the employees that did not even have a fan in the shop to help keep them cool. The staff was very professional and fullfilled my needs. Jim G. Everything was good. I was satisfied with the service. I needed a battery. I belie I believe I was over charged for this battery!
Fast friendly service. Great service, very efficient and totally satisfied. Brandi W. Von H. I've never had a problem with the work or the employees. Lin Will. My high satisfacation started with driving right into the bay without waiting. I was greeted quickly and by a friendly person. Everythin was explained to me and conversation was light and friendly.
Quick service, not pressured to buy add ons. Jacob C. I was in and out of there in about 15 minutes! The staff is friendly, And always do a good job.
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Shirley C. Up beat personality, they made me feel at ease. I like the new manager. Very friendly and no pressure. Ralph was the best. He was hustling and very nice. Good to see hard working people. Steve O. Friendly service people. Not high pressure. Quick in and out. Very fast and friendly service. Staff was very courteous and knowledgeable. They made it a pleasant experience. Outback Flores Family.
I have been a regular customer of your company and am never pressured to purchase the product. The technicians show me the dirt The technicians show me the dirty filters and allow me to make the choice to purchase or not. I was shown oil level prior to leaving, several years ago a competitor only put one quart of oil in my Tacoma resulting in damage and me never shopping at that company again.
Your staff are always professional, this location was particularly friendly and built rapport with myself and wife. We will continue to get our car serviced here and recommend to friends and family. Zoltan N. A very nice manager, clear conversation, no pressure and kind, very professional. Your staff was awesome! The manager is very professional and customer friendly.
I'm very happy with the service. My daughter an My daughter and son are also customers. Jon O. Great Staff very friendly informative and efficient. J Dubb. Prices keep getting higher and staff dressed like slobs with sagging pants etc. Melita D. Professionalism and courtesy. In and out in a timely manner.
Staff was polite. Richard M. The associates were prompt and quick to service the vehicle and very friendly and helpful with service. The assistant manager that I spoke with during the visit was knowledgeable. He was also a friendly young man. I enjoyed speaking I enjoyed speaking with him. Deborah L.
Service was friendly and quick. Reps were upbeat and not overly pushy, just informative and helpful. Sat in service bay for over 30 mins waiting for the oil change to start. Jim B. Black Honda Every member of the team that assisted me on this visit was extremely nice! They worked extremely well on my car, and even helpe They worked extremely well on my car, and even helped me with another issue it was having. Jessica and the guys working that evening provided great customer service!
Definitely will be returning to this location. In a hurry. Quick and efficient, pleasant. The staff was informative and professional. It left an oil stain in my garage. Friendly staff, they took care of me asap. Pricing is a little bit to high. That's why I only go there when I need and emergency That's why I only go there when I need and emergency and quick oil change.
One of my rear break lights was out, they said.
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Overcharge for certain! One sleep put your mileage into the System after that. They disappear like servers I restaurants. Your staff is always friendly and they remember me and my son when we get our vehicles serviced there. Carmelo P. Friendly customer service. Jack H. This the second time I've been reminded that your oil only last three thousand miles. Usually I go five to six thousand miles be Usually I go five to six thousand miles before oil changes. If your serious about your oil only lasts three thousand miles perhaps I've got the wrong oil. I know your used oil is tested before it's picked up, does that increase your costto dispose your oil if it is beyond reconditioning?
Do you have Castrol motor oil? Maybe I could have Valvoline put that oil in my car. Maria M. Being a newly single woman that at one time highly depended on my spouse to take care of my car needs was very Nervous when the Being a newly single woman that at one time highly depended on my spouse to take care of my car needs was very Nervous when the hazard light came on the dashboard. I pulled into the station and right from the start they were very friendly and took all my inhibitions away.
DJ Fred. Manger Sean was awesome. Leon V. I came in this weekend because I had reached the mileage listed on my oil change sticker, which indicated that I needed to come I came in this weekend because I had reached the mileage listed on my oil change sticker, which indicated that I needed to come in after 3, miles. However, a kind employee at this location said that I actually wasn't due for another 2, miles because I get full synthetic oil, which he says can go 5, miles.
On one hand, I very much appreciate this employee's honesty. On the other hand, I have been getting full synthetic for quite some time, and Valvoline has had me come in every 3, miles, which means I've wasted an awful lot of money. I have always been very happy with Valvoline's customer service, and I more or less trusted the company, but the fact that they have had me get oil changes too frequently for the type of oil I get really shakes my trust.
It took a couple years for an honest and alert employee to point out that I didn't need to change my oil yet. Henry b. Courteus knowledgeable quick. Nikki j. THe staff worked together smoothly and efficiently. Everyone was friendly. Buddy H. It is too expensive. I was in a bind for time, otherwise I'd have gone somewhere else.
Hugo G. In n out courteous employees. Kym M. I've been taking my car to the Corona location and had a bad experience the last time. This location is so much better. It was quick and everything was to the T. Plus why should we watch for the other items to be taken care of like transmission and Plus why should we watch for the other items to be taken care of like transmission and Radiator.
Mandi O. The staff was extremely friendly and very professional. They knew I was on vacation and they offered to have me come back in to They knew I was on vacation and they offered to have me come back in to check my oil before my long drive home. I will definitely be back and will recommend friends and family to have their oil changed at this Valvoline.
Lisa B. Very satisfied Friendly. Jeff F. With all 4 of our vehicles. I normally do not have any problems. However, this ex However, this experience was different.
First, did not recognize the staff that was there. I felt like I had been forgotten about as I sat in my car. There was clearly no one working on it. I felt like I knew the process better than he did. He did a poor job of communicating the pricing as well. This is my first complaint with the location. Maybe there was a change in management??? I will hesitate before I come back to this location again.
Jenn R. I bought a cabin air filter which I thought was a bit pricey for the product. Very fast service. We on my lunch break and still had time to go have my lunch. Leon Vargas. John h. For the 99 dollars I paid for my oil change they should be passing out coffee or something. Doing something extra not just goin Doing something extra not just going threw the motions. Yes I'm satisfied with my oil change service.
But to say I am highly satisfied no. I have always received the most courteous treatment while at this location. The staff were friendly and seem to really be enjoying their work. I especially liked that there was a woman working there. My sister was a mechanic and I know difficult the field can be for women. The guys did a fine job. The employees were extremely nice and helpful.
They were very patient with me not knowing much about my car. Very helpful. Will be my new place i go to for oil changes. Especially the one in riverside. Very upset! No wait, fast service, friendly, knowledgeable and courteous technician. They were very friendly and professional. They made reasonable suggestions on how to get optimal performance and efficiency fro They made reasonable suggestions on how to get optimal performance and efficiency from my car, but did not pressure me to buy things I was not prepared for.
It was fast , we didn't get pressured into getting more services unlike other locations. Everyone was nice and professional. Hector z. My service underwriter was very professional polite and did not pressure me but took the time to explain to me things that I sho My service underwriter was very professional polite and did not pressure me but took the time to explain to me things that I should have done to my vehicle in my next visit.
Pamela N. In and out quickly. All staff is super friendly and deliver excellent customer service. I used to go to Jiffy Lube off of Romona I used to go to Jiffy Lube off of Romona , there were always long wait times. On 3 different occasions my cars would have oil leaks after using them I finally switched to Valvoline about a year ago, I won't take my car any where else. Completely satisfied with this company. My experience was good, quick and easy. I felt like it was overpriced. My first time going to a Valvoline for oil change; I pulled in through the exit not paying attention to the little sign you guy My first time going to a Valvoline for oil change; I pulled in through the exit not paying attention to the little sign you guys have out there.
Then when I pulled around I parked and started to walk up. The staff very kindly let me know that it was a drive-thru service and I did not need to exit my vehicle if all I needed was an oil change. I pulled through and they quickly set to work, making sure my vehicle got everything it needed and nothing extra did not try to force me into buying the more expensive oil option, or an air filter. I was in and out faster than I had expected to be! Staff was nice and curtesy. Knowledgeable clean restrooms.
Helped me with air and cabin filters. Kasey U. Fantastic employees. The professionalism of the workers. They were very nice. The service was quick and the attendants appeared to know what they were doing. We brought our own oil and filter. They were more than happy to use our oil and filter. They were very nice and knowledgeable.
We needed an air filter but they didn't have it in stock. We will return.
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Dan D. Quick service and discounts offered. Everything went well and all who were involved were competent. Fast, easy service with polite people. I went in for an oil change, pulled right in and spoke to the staff member. After a brief check, he was honest and said I was a After a brief check, he was honest and said I was about miles early for an oil change and should come back when I had hit the mileage indicated on my sticker.
He save me money and time. I will definitely return. This Valvoline location is always awesome. Even though the crew is younger guys they are always professional and courteous. I take my 2 personal vehicles and my work vehicle here so I can deal with the crew there. Malik helped me today and he was awesome. Very friendly. Left my car without finishing to start another. Silvia H. It was quick, painless, easy! They were short staffed that day. Overall they were very friendly and did a great job.
Big G. Great service quick in and out and back on the road. Friendly staff fast service and could feel a difference in my car. Aimee M. It was done quickly and efficiently. I love waiting in my car for fast friendly customer service. Steve W. They have big signs inside saying 15 minute oil change. They had me waiting a while outside and then when I pulled in I was comp They had me waiting a while outside and then when I pulled in I was completely ignored for minutes.
I was in stall 2. They took care of cars in stall 1 and 3 but ignored me. I noticed some employees clowning around with each other instead of acknowledging I was sitting there unattended to. So all I did was stare at the 15 minute sign. You should change the sign to read 30 minutes! Next time I will go to another Vavoline Oil Change place, but not this one.
This one is 2 minutes from my home. I will travel 15 minutes to go to one that cares more about their customers. Phyllis N. Overall service was excellent!!! Friendly service people and very helpful with all my needs. I had a living social coupon that stated it was for another location, and the attendant said it wasn't a problem and made it wor I had a living social coupon that stated it was for another location, and the attendant said it wasn't a problem and made it work.
Also, the speed of the oil change and air filter change was even faster than normal! Friendly professional staff with fast services. Everything was fast. Quick, nice, and kindness. Thank you for the Veterans day special. Eve W. My husband is a veteran and we used the discount on Veterans Day to have our truck serviced! We were very happy with the staff a We were very happy with the staff and their friendly attitude! After 24 hours, no leaks, no problems truck works fine!
Conviently located and excellent service! Edgar M. Fast, friendly and not pressured to buy an add-ons. Raymond M. Its just problem free! My service was fantastic!!!! The young woman with dark long hair I don't remember her name was absolutely awesome!!! She has th She has the best customer service I've seen in years. Please reward her for her outstanding customer service I will definitely be back and I Will highly recommend them to all my friends and family thank you. Service was fast, convenient and thorough.
I thought the shop closed at 7, but it was actually at 6. I showed up at , and everyone there was still nice, friendly, prof I showed up at , and everyone there was still nice, friendly, professional and thorough. I was really impressed by all of them! Friendliness, clear and concise communication, the attended went above and beyond answering my numerous questions and seemed ver Friendliness, clear and concise communication, the attended went above and beyond answering my numerous questions and seemed very honest.
Showed me everything he spoke about an educated me. I will pass by at least to Valvoline just to get to the Mission Grove location for my next visit. They were fast and open They were fast and open early, so this is the only reason I went along with the price, this time. Everything was checked to my satisfaction and how quickly the service was performed, and the best, no pressure to do anything mo Everything was checked to my satisfaction and how quickly the service was performed, and the best, no pressure to do anything more than what you have planned.
Great service. It was an oil change, not rocket science not easily highly satisfied by the mundane. Everyone was very courteous and friendly. They went the extra mile with having to remove my front hitch to change the oil. They did it with a smile. Corky L. Friendly knowledgeable courteous personel! Made it s Made it super easy and not uncomfortable to ask for it at all.
Jessica was super nice and bubbly. Very nice to talk to. She gives superior customer service.. I was watching her with other cus I was watching her with other customers as well and she was just great. Past Professor. Malik Hawkins gave excellent services. I hope he continues to do an excellent job so he can get a promotion. Alfred S. I didn't realize I could stay in my car and the tech walked me through each serv I didn't realize I could stay in my car and the tech walked me through each service performed.
They showed me my dirty filter and the clean one they put in. They were so friendly and gave so many options it was great and I was done in 20 mins!!! I would gave been at the dealer for half the day. The tech talked to me. She told me what was recommended, but did not pressure. I would say at this particular location with these employees doing the work I was completely satisfied and would recommend this I would say at this particular location with these employees doing the work I was completely satisfied and would recommend this particular location.
Job well done!! Everyone was very helpful and fast. Waited over 30 minutes outside, others were ready to leave because they had waited for a long time. Jessica G. The wait time was short and everyone there did their job quickly and efficiently. Very pleased with the service I recieved. Everything needed was done well and quick. I came to There was only one car in the shop when I got there, yet it took me about 45 min to get out of there when all I got was an oil change.
Even the cars that came after me left sooner than I did. Joe H. They were unsure about doing my ire rotation due to the lift being unstable. Very professional period!!! All the attendance worked together to help each other out and answer questions. Simply a matter of pricing. Guys are so friendly and eager to help. Efficient friendly service. The attendant was polite and knowledgeable. Prompt service fair price. Friendly, knowledgeable service. Jennifer v.
It's was very fast. And the workers were very friendly. Jeff G. The team is friendly and professional. Great employees that were nice. No pressure sales and worked quickly. Friendly, knowledgeable, and professional staff took care of me and my car. First time at this Valvoline was last ye First time at this Valvoline was last year and they were wonderful. So many checks they did on my car NOPE, all was fine. It was dirty.
I asked how much a new one is Again no hard sell. I knew if I said no thank you he would have been fine with my decisionThe guys were so nice and had a fun sense of humor too. Thank you more than you know for such fantastic honest service. Quick and friendly service. Everybody and service was quick and attentive.
Got in and got out. Friendly knowledgable staff. Good team work and attitude Good team work and attitudes. I did not see a list of prices for the service that was provided and I believe the price for replacement filters were too high. Steve A. Took there time to complete all required steps to insure service was complete. Great service, fast once you're in the bay. Quick, efficient and courteous. We have used this facility for many years. It's near our home. The service is always excellent! Only one minor problem in all th Only one minor problem in all this time and it was handled quickly.
The servicemen and women always take the time to answer our questions! Promptness and efficiency are on the top of our list and they are very good at what they do! Great customer service, very quick. I used a Groupon and that made such a difference when on a budget. I thank Groupon for introducing me to I thank Groupon for introducing me to your company. Otherwise I wouldn't go there. Would have gone to Jiffy lube.
I was highly satisfied because I pulled in there was no line and I am sarcastic at times and like to joke and the guy knew how t I was highly satisfied because I pulled in there was no line and I am sarcastic at times and like to joke and the guy knew how to laugh and joke back which is very good.
Jessica was very pleasant and delivered great customer service. Staff was very knowledgeable prompt and courteous. The cost is more than the Cadillac dealer.
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I would rather go to the dealer. Miranda G. The staff was wonderful. They were very nice and professional! I, unfortunately, could only afford a conventional oil change ins I, unfortunately, could only afford a conventional oil change instead of the synthetic my car is supposed to receive. Other companies have given me grief when I asked about this or flat out refused unless I paid for the full synthetic.
It is highly embarrassing when you know you need something but can not afford it at the moment. Valvoline was so sweet and understanding. They informed me of the importance of using synthetic for my car due to the recommendation of the manufacturer but still gave me conventional with no hassle. Hands down the best experience with an oil change I've ever had. I'll definitely be back. I hope management is aware they have rockstars at this location!
I felt like I was pressured to buy things I did not want to get that day. Because you charged for fluid top offs and I didn't know that policy had changed. I will seek to find another service provider f I will seek to find another service provider for my future oil changes. So not so sure your new policy is a good one.
Natasha H. I had recently been going to Jiffy Lube. My experience with Valvoline was an overall much better experience. I did not have as l I did not have as long of a wait time and I didn't feel pressured to purchase any additional items to upsale my oil change price. Anthony V. The tech was very clear with everything they did and recommend.
I just moved back to the area from a very small town in Colorado where my options for oil changes were severely limited. The oil That's not the case with Valvoline! They are quick to greet you and quick to get you and your car taken care of without rushing. They are transparent with what they are doing and even take the time to show you the dip stick or air filter so you can see exactly what they are doing. These guys and gals are super trustworthy! Chris R.
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Crest Cleaners operates dry cleaning stores in Virginia and Maryland, providing in-store, laundry services, home delivery, and workplace cleaning services. See phone loading. Dry cleaning, Shirt laundry, Alterations, Shoe repair and Tuxedo rentals. Bowl Cleaners 24 fl.
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