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The staff Kenneth, Meg and Jayven were all friendly and professional. They rapport they had with each other was friendly and They rapport they had with each other was friendly and very upbeat. They have a very positive work environment - you can tell they actually like each other! Missy T. The workers are so friendly! They are efficient and not high pressure! The staff is very friendly and always considerate they tell you each step and always wish you a good day. Norman S. I know the staff and they know me.
Anna J. A great customer service, they was aiming to please. I felt that they had my best interest at heart. They delivered kind and cou They delivered kind and courteous service. Marisol h. I come here all the time I will not go no where else I love the service you don't have to get out your car. We were explained everything that was going to happen and had cameras to watch.
Rochelle Woody. They didn't greet me because they were servicing other people and I understand. But my overall experience was awesome and they e But my overall experience was awesome and they explained everything to my car and friendly, there was no pressure to do anything extra to my car that day but made me aware of what needs to be done for better performance for my car.
I will be going back next Friday to take care of the other needs for my car so I can be winter ready. Thank you Valvoline team for the great service! You all are the true meaning of customer service! Fast and efficient work. Great service. Courteous workers who kept me informed all the way through the whole oil change explaining to me what they were doing what was c Courteous workers who kept me informed all the way through the whole oil change explaining to me what they were doing what was coming next and next thing I know I was done. Daric K. Great customer service and fair pricing.
Beverly W. I have been there many times I love the promptness, friendliness, professional service I always receive. I am in and out in 15 minutes. I also love the discount that I receive. Keep up the good work. Long time customer. It was justhe a simple oil change, nothing spectacular. However, theven price increase for the oil was discomforting. Coach bob. I was highly satisfied the staff took good care of me. Susan S. The price for a simple oil change at Valvoline is way too high. The customer service is always great at any location I go to and I really love going there for my oil changes, but the cost is getting unaffordable and I am now forced to find another place.
Very unorganized when they went to put air in tirea.. To many associates playing and standing To many associates playing and standing around doing nothing and not following up with who was to do service.. I'm going back to tire discount from now on. Sharon K. It was a Sunday afternoon, very busy, i ususally get right in, but, i come during the week or day. But service was very good, th The tech named Kenneth was very professional and honest with all the issues my car had.
Made me feel like my car was in good han Made me feel like my car was in good hands. Sonya M. They are always friendly and I'm in and out in no time. Sean early. I was satisfied just not highly. The workers did a fine job. Toyota Driver Very pleased with the staff. Speedy and quality service. Donald B.
Great crew, got me out quickly. Guys were fun to talk to. Angel M. Fast, friendly and courteous. Great service from a tech named John. Jeana C. Milton came out and greeted me as soon as I pulled in and mike was awesome! While he did not pressure me, I always feel uncomfortable when they ask me if I want extra services. I know they're just lookin I know they're just looking out for the health of my car and the continuation of their business , but I always feel like I spend more than I expected.
Lois p. I was satisfied because they let me know how much oil I needed and had them check to see if I had a oil leak. Once inside service was great, felt like staff pressured a little. Retta r. Very friendly an courteous pull me in and out no waiting time. Liked that a lot.
Carey Y. Young staff but very professional and knowledgeable. Nothing seems to be wrong with my car but it was not on when I pulled into Valvoline. Andra Smith. Just an all around great experience. Troy W. Great customer service. Everyone was polite. Once I got in, it went quickly. Barb N. Ive gone to this Valvoline for years. They show you what you may need but they dont push you to get it. Quality service. Was stasify with my visit. Staff were very helpful, clear with information, courteous. Staff is very knowledgeable in there job ,very friendly, also kept me informed on recommendations and upcoming maintenance, for Staff is very knowledgeable in there job ,very friendly, also kept me informed on recommendations and upcoming maintenance, for my vehicle..
Frank Drew. Everyone helped me Everyone helped me out and talked kindly. Thomas M. No problems, the staff was friendly. Jeff B. The staff was extremely nice and professional. Val F. The technician was very friendly and professional and explained the recommendations to me. The staff was great and friendly.
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Good value due to the type of car I have. D White. The manager was very knowledgeable and explain every detail of the choices possible. Lori B. Always satisfied. I always Have a wonderful experience at every location. Once in the service area they worked on my car and did a complete oil change and I was happy. Lori H. We have a new vehicle and are not familiar with some of the computer messages and how to delete them. John took the time to hel John took the time to help us find the corrected sequence to change the messages.
Workers very knowledgeable of questions I had. In in out no long wait. I came in for a cabin air filter change that quickly became more complicated than anticipated. Both Milton and Franklin were kin Both Milton and Franklin were kind and calm throughout the whole experience, despite the many challenges they encountered.
They went beyond the extra mile to complete the task for sure. Whatever you are paying them it is not enough! They deserve a raise! Not only did they complete the service in full, but were even so kind as to give me a discount. Also, the rest of the staff was so respectful and friendly to each other and to me. You truly have an amazing team there - you should be proud! I will definitely be returning to this location.
Jeff the sign guy I'm a sign designer. I use this brand which came with the vehicle from the factory. Never had an oil related problem. The staff is fun to watch do th The staff is fun to watch do their thing! All the Service Technicians were professional and highly knowledgeable. Everything in regards to pricing was very clear , the service was swift and the associates knew what they were doing. As a side n As a side note, you don't HAVE to upsale none of your products or services because the Valvoline name alone stands for quality.
Trying sale more services actually cheapens the experience of Valvoline. You don't fix Bryan B. Very good communication. Very nice and professional staff there currently. I was satisfied because I like the fact that I see more women getting an opportunity to do work in a field that has been dominat I was satisfied because I like the fact that I see more women getting an opportunity to do work in a field that has been dominated by men. I also get my oil changed because a former student of mine works here.
My former student has not had an easy life. I am proud that Valvoline has given her the opportunity to work. This employment situation has given her an identity and a new perspective on life. The overall experience was very satisfying. It took about 15 minutes and was done in a professional manner. The Valvoline reps was very skilled and explained everything that they did before and after the oil change. Efficient and competent. There have been issues in the past that oil change wasn't done "right. I always have courteous employees when u come. They gave it to me.
I only bring my vehicles here. Jenny A. The workers were very knowledgeable about everything the customers service was great and they worked together in sick. I love t I love that the workers were young but very polite and friendly to me. The ladies were great love to see that the women can do that job also. I will be giving you all my business from now on. I found you on the internet. Thank you! Jenny Arrington.
The service is quick, consistent, and thorough. It was a quick professional job and the staff was vary friendly and helpful. We use to go to walmart, always a long wait and we didnt know if they changed the oil or not. Here we sit in the car and know it Here we sit in the car and know its changed. Plus they check all the fluids and tire pressure. Staff was very friendly. Marie R. Since the purchase of my vehicle I've been serviced by friendly knowledgeable staff. The service is always accurate and quick.
Will be a returning customer. Sherry L.
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Friendly customer services. Very friendly people and fast service and I used my coupon. They tell you what they are doing to your car next This location has serviced my vehicles for many years and it will continue to be that way in the future!! The technicians are k The technicians are knowledgeable and very friendly.
At times there can be a wait however I attribute that to the superior service that is provided so fellow customers are willing to wait like me. Fast, seemed honest price seems high. Just the overall promptness and fast and friendly service. The technicians were thorough and quick. Discount and customer service speedy service. Kadijah T. Crew was very knowledgeable, caring and efficient. We were very satisfied! They did it in a fast timely manner. Charla C. Great customer service and honesty. Mike H. Grover M.
Got in, already had back seat out, brought out battery right away, I was out in about 20 minutes. Staff very pleasant. I usually I usually go to Grove City location. Just went here because battery was in stock, plus less than 5 mi from work. Rick P. Friendly service and great customer service. I am highly satisfied because the employees were very nice and they completed their work in a timely fashion! Jerry P. Use Valvoline all the time.
John K. Helpful friendly employee, great service no high pressure sales. Terri E. All of the staff I encountered were very polite, professional and knowledgeable. The two men who attended to me were very nice and patient. The two young ladies Ty and Shae were on it as soon as they pulled me in. Communication was great and hospitality was supreme.
I like How clearly everything was explained. I didnt Feel pressured to get any other services done. Everyone was super friendly.
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Shawn B. I was Highly Satisfies because they got me in and out in a timely manor. They did their job and get me out. The appliance to check the battery of the car was out of order. However I was only told that after they marked it was "ok" and n However I was only told that after they marked it was "ok" and never checked it. I would have like that to have been marked "not tested" with a note that the battery voltage checker was out of order.
Please send a new battery voltage checker along with a backup possibly to this store! There were a couple of things that they checked before that they did not check this last visit. Young people irritate me sometimes, but that's my problem not theirs. Don E. First time visitor and was fascinated by the friendliness and efficiency of this crew. We did have difficulty resetting the ind We did have difficulty resetting the indicator light but I was able to do it at home otherwise this was the best job at an oil change I have ever experienced. Sabrina T.
Everyone there was Great and Wonderful and I will be back. Upon exiting, I experienced a brake problem. One of the guys, Milton, was allowed to clock out and look at the problem! He was s He was so helpful. Very polite and customer friendly. Liza Jane. Friendly guy who paid attention to specific details and requests. No wait. Service was quick. Dave C. I can be a tough customer sometimes. I had negative preconceptions about VIOC before this visit. I was totally wrong. I experie I experienced exceptional customer service. The crew here was fantastic, and obviously love their jobs. That made a huge difference.
Seem very efficient. Never wait long and friendly. James B. The manager there was very personable. As a result of this the employees were very polite and knowledgeable. Ryan F. This location and all the employees were highly professional and very impressive in terms of how they conducted themselves and t This location and all the employees were highly professional and very impressive in terms of how they conducted themselves and the tasks at hand.
This was far and away the best location I have ever been to. I certainly will be coming back. Always had excellent and fast service. Friendly people too. Columbus User. Did not explain that automatic transmission and other services would cost more until I explicitly asked. Natasha F. The fastest, most courteous crew I have met; I really appreciated watching their teamwork and ability to work together so well. Very much enjoyed my visit! I like the cameras showing what the techs are doing under my car, and under my hood while I stay in my car, and showing me the o I like the cameras showing what the techs are doing under my car, and under my hood while I stay in my car, and showing me the oil stick after to prove its fresh and correct.
Many competitors do NOT make me feel good during the oil change, like its all a mystery, my car is not cheap, I want to know what's happening!! Vicki v. Very fast service. No pressure to purchase additional items. Honest assessment of what was needed. Work was thorough. Associates were friendly. Everything was explained in detail. Everyone I encountered was extremely nice. Susie W. Love that I can stay in the car and the Service is Awesome.
Gerri R. Way too expensive. Kay h. Dana B. The employees make you feel welcomed. No one is ever in a bad mood. I just love coming here! Anita R. They were friendly and funny, and it really showed what a good working relationship they all have. The workers were very young and laughing and joking. Unprofessional environment. Open until 8p, answered phone when called and polite, Gahanna location was rude. I live in Gahanna and will go to the Whitehall I live in Gahanna and will go to the Whitehall location. Did not push me to upgrade to higher priced service change because I just wanted standard.
I usually go different places for oil service. I will only go to this location going forward. Anna R. I will l I will likely return there for my next oil change. The manager there also came to see that everything went will. I appreciate that. Got in, got done, got going! The supervisor was providing training to what appeared to be a new hire. The supervisor was very patient which I appreciate.
The new hire was learning on the job which is good practice. That is why I would say I didn't rank it as perfect but visit was good. Joyce S. Was nice and respectful. Marc P. Was glad about the service, but i need additioal work on oil pan gasket. And you all don't do that work. Same issue last oil c Same issue last oil change with valvoline and they didnt tell.
Edward S. Everything was explained explicitly and the guys were courteous and efficient. Guillermo gnzlz. It took around twenty minutes to get everything done on my car. The final price I wasn't real happy with but your employees did The final price I wasn't real happy with but your employees did take care of me well. Great customer service from everyone. This was my first time so I didn't know what to expect. I will n I will need my car for many more years so, being shown what will keep it going is helpful.
Great experience! The tech asked me the right questions and treated with respect I told him what I wanted they got me in and out very pleased wit The tech asked me the right questions and treated with respect I told him what I wanted they got me in and out very pleased with the service before I left they made sure of any leaks and there were none and I was on my way. Great staff. Very professional and efficient. Was please that i was in and out in no time. I really like the whitehall location. Will be returning in the future. I was seen almost immediately and they completed my service super fast.
They are always friendly. Elisha F. I receive the same above average service each time I go in for an oil change. I never leave feeling dissatisfied. No pressure to get extra products; even though they were offered.
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Staff was efficient, friendly, and expeditious. Very fast process, work well and very informative. Roland W. The female service tech that took care of me was very knowledgeable, considering I was driving a car. Most of the younger t Most of the younger techs do not know where anything is on an older car.
I asked the female tech if they could check the differential gear oil and she did it personally, and filled it up. This was very much appreciated as I was going on a long trip the next day. I had a bad experience the last couple of times at another Valvoline shop, so I will be using this one from now on. Staff seemed very stressed. Yelling, but apologetic. Great customer service skills by the 2 employees that helped me. Friendly staff, great customer service. All 3 bays were open so there was no waiting. Everyone was professional and moved the line right through.
I am a long time loyal and very satisfied customer The employees were great! So friendly. I was not from the area and they made me feel safe and welcomed!! The last time I visited the rep tried to sell me a bulb for my license plate. Turns out it wasn't burned out at all. Left me f Left me feeling as if I was being taken advantage of as a female customer.
My rep this time was also a female. She asked nicely if I'd be interested in additional services and named them with the pricing. Didn't feel as if she was trying to sell me something I didn't need. Sequoia B. They were extremely polite, and very fast punctual and informative. To expensive. Way to expensive. And I don't like having to surrender my keys.
I was very pleased that there was a female technician who was very professional and informative and allowed me to make informed I was very pleased that there was a female technician who was very professional and informative and allowed me to make informed decisions about services my car needed. I asked her personal opinion about getting a filter changed and I felt she was honest with me, not just trying to sell a product. Tabetha A. The staff were so very friendly, and professional. I was amazed!!! Very impressed. Denelle Trace Zayven Milton great job. Keep it up!!!
All the people there were very nice and quick with the oil change. Danielle p. Had the same service person. She is good at what she does. Hope shes there next oil change. David D. They were very quick and worked together well as a team. Very Good Service. Good Technician. Thank you. Bryan H. The curteous and fast service was excellent. However, I had to ask about the price of my oil change.
There was no signage in the There was no signage in the service bay with a menu of services. Marty A. Very courteous and made a point of moving me up the line for service because I was there ahead of others waiting. ALL of the service technicians had smiles and were courteous and polite. All in all I had an exttremely pleasant and enjoyable customer service experience. I will most definitely return,.
Tamara J. I received professional and courteous communication. The attendant listened and answered my questions respectfully. He advised o He advised of other services that my car needed. While he did make recommendations; he did not resort to being a pushy sales person.
After the services were completed, I was shown the oil stick showing clear oil and the level attained as validation of the work that was done. Always a fast a friendly atmosphere. Well during my outside wait,the worker came out and started the process of my car ,bye checking my lights filling up my fluids r Well during my outside wait,the worker came out and started the process of my car ,bye checking my lights filling up my fluids real nice.
The team worked great together The technician wasn't friendly. Your staff is very friendly, and have the knowledge of the products and what is recommended for your vehicle. I will always ret I will always return to this Valvoline shop Well, when I got my oil change a couple of months ago they told me I needed a battery and gave me a price of When I got When I got there I asked about the Had to wait they were busy serving others cars.
Randy F. Prompt service, reasonably priced, no pressure to buy additional services, friendly staff Brenda A. They were very friendly and fast. Lavaun P. I was highly satisfied with the customer service received from the only female at that location. She came to my car after seein She came to my car after seeing I had been in line for while, and asked another customer to move from the bay they were in so I could be serviced next since I had been waiting. The guy who serviced my vehicle was very manner able and focused on servicing my vehicle. I appreciate the various types of services Valvoline offers without holding your vehicle all day.
Staff were not courteous. Not discourteous. But not friendly. Haley D. Great customer service, tech was nice and explained everything. Andrea M. Milton was extremely nice and informative. I just needed my oil checked and he still treated me like a real customer. He informe He informed me of cost, showed me my dipstick, offered to check and top off the rest of my fluids at no charge and checked and aired all of my tires.
I will definitely be back for service because Milton was so friendly and professional. Everyone was friendly and everything seemed to be done very professionally and quickly. I thought it would have taken longer sin I thought it would have taken longer since when I arrived all 3 bays had a car in them. Great customer service and the staff were friendly. The cost is a bit pricey but worth it and having coupons help.
The gentleman at the Whitehall store were extremely friendly and knowledgeable. I would definitely go back to see them again! Was not offered coupon discounts that was due on my service. I always come here and get fast and good service. The technicians are very knowledgeable and trustworthy. Carl H. Service was great they really care I felt like one of the family.
On the receipt it says the grease zerks are sealed but they are not I would think for a 70 dollar oil change I would get a lube On the receipt it says the grease zerks are sealed but they are not I would think for a 70 dollar oil change I would get a lube as well. My tire pressure indicator light came on to show pressure was low the day after my visit. I was told that the tires were filled. I had no problems with tire pressure prior to the visit. Don d. They were nice and over polite, did a great job, tried to sell me a couple filters one I needed, they wanted Morene C.
The staff was very professional and took time to answer my questions. They didn't push or rush me. I felt very comfortable and t I felt very comfortable and they kept me informed on what they were doing. Thank you so much, Ms. The staff was the best,as always. Friendly, fast, knowledgeable. Extremely friendly staff, made sure they assisted customers in order, recommended only necessary services without pressure. I was very pleased with the service.
Customer service was excellent in explaining everything. The staff was very friendly, knowledgeable, an quick. An the price was the best I found. I will return. Timeliness and friendliness of the people I dealt with. Being a young person who just moved 3 states away from parents the past Being a young person who just moved 3 states away from parents the past summer, it was nice to have things explained, done quickly, and economically. Dave If I said I was, you'd have nothing to work for.
Everybody, and everything can be improved. I was waited on by a lady named Janelle. She was kind and professional. The gentleman that worked on the car were quick and frie The gentleman that worked on the car were quick and friendly. Although they did offer services and attempted up-sell as they are supposed to, they were not pushy and aggressive about it.. Which ironically enough, makes customers want to get the additional services, wipers and filters.
It was a pleasant experience and I will be back to drop Janelle off my homemade protein bars Prompt service good explanation. Friendly, communicative, answered my questions.
Great customer service full of knowledge and speedy service. Everyone was very informative on the question I asked. Very knowledgeable in my car even sent me a recall about my car. Friendly guys and girl!! Would go back to get my oil changed!! Eric W. The wait was longer than expected and there was no prompt greeting upon arrival. Mark, Columbus Ohio. Our team is very professional and do their job very well. Loretta r.
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Sorry I was very satisfied with employees very courteous and friendly. Dusty F. The wait getting in was a little long. When I got home I checked my windshield washer fluid and it was not filled up even though